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Unlocking Business Excellence: The Impact of DRYmedic Culture

September 25, 2023


In today’s fast-paced and competitive business world, company culture has become more than just a buzzword; it’s a critical factor that can make or break an organization’s success. A strong and positive company culture can lead to increased productivity, better employee retention, and a more favorable reputation in the market. 

One company that exemplifies the power of a robust company culture is DRYmedic. In this blog, we’ll explore what company culture is, why it’s important, and how DRYmedic’s core values of hard work, integrity, communication, compassion, professionalism, and positivity drive better businesses.

What is Company Culture?

Company culture can be defined as the shared values, beliefs, behaviors, and attitudes that characterize an organization. It’s the organizational code that guides how employees interact with one another, their work, and their customers. Company culture is often reflected in the organization’s mission statement, core values, and the way decisions are made and communicated.

Organizational culture provides the context for every interaction within a company, acting as a powerful dynamic. It may not be referenced in every conversation, but culture is always working in the background and impacting the work. 

Why is Company Culture Important?

Company culture plays a pivotal role in shaping the workplace environment and the overall success of a business. Here’s why it’s so crucial:

1. Employee Engagement and Satisfaction

A positive company culture fosters a sense of belonging and purpose among employees. When individuals feel connected to their workplace, they are more engaged, satisfied, and motivated to perform their best.

2. Talent Attraction and Retention

An attractive company culture can be a powerful tool for recruiting top talent. Furthermore, employees who resonate with the culture are more likely to stay with the company, reducing turnover and the associated costs.

3. Improved Productivity

A strong culture can align employees’ goals and values with those of the organization, leading to increased productivity and efficiency. When everyone is working towards the same objectives, it’s easier to achieve them.

4. Enhanced Customer Relations

A positive company culture can extend beyond the workplace and influence customer interactions. Satisfied and engaged employees are more likely to provide exceptional customer service, ultimately leading to better customer relations and loyalty. Culture also impacts everything your customers see, hear, and feel when they interact with your organization, making an impact on their overall experience

5. Competitive Advantage

A unique and positive company culture can set an organization apart from its competitors. It can be a driving force for innovation and adaptability, giving the company an edge in a constantly evolving business landscape.

What are DRYmedic’s Core Values?

DRYmedic has developed its organizational culture around a foundational set of core values. These values not only define the company’s culture, but also guide everyday operations and interactions with customers and franchise owners. Let’s take a closer look at DRYmedic’s core values:

Hard Work

DRYmedic believes in the value of hard work. Our dedication to putting in the effort required to deliver top-notch restoration services and franchisee experiences is a testament to our commitment to excellence.

“Being a franchisee for 15 years with different brands, I know that at DRYmedic we have a franchisee-first mindset. The commitment you make to your business and family gives us the motivation to develop successful franchisees.”

Dominic Hesano, Franchise Development Manager, DRYmedic


Integrity is at the heart of everything DRYmedic does. We are committed to doing what’s right, even when no one is watching. This unwavering commitment to ethical behavior fosters trust with franchise owners, employees, and clients.

“Our [DRYmedic franchise] system will walk you through every step of the way to build everything you need to open your doors. It also holds us all accountable to the process.”

Ben Gergis, Vice President of Integration, DRYmedic 


Open and effective communication is a cornerstone of DRYmedic’s culture. We understand that clear communication is essential in a crisis, ensuring that clients are informed and confident in the restoration process. We also know that franchise owners appreciate open and honest communication when launching and running their businesses. 

“At DRYmedic, we clearly lay out the steps for starting your franchise. The discovery process ensures you’re informed and ready to launch. Our team is with you throughout the process to make sure you are happy and confident with your new business.”

Kristen Schrass, Franchise Sales Representative, DRYmedic


In the face of disaster, compassion is key. DRYmedic’s franchise owners and employees approach their work with empathy and understanding, recognizing the emotional toll that disasters can take on clients and their families. DRYmedic also understands the emotional and personal investment franchise owners make in their business and works to support them with compassion and understanding. 

“The big question we hear is, ‘How do I do this?’ The number one answer is, you’re going to get training. As a DRYmedic franchise owner, you have a team of people behind you to answer questions.”

Damon Cox, Franchise Business Consultant, DRYmedic 


DRYmedic maintains the highest standards of professionalism in every aspect of our work. From our appearance to our expertise, we are a company that exudes professionalism and reliability.

“We really pride ourselves on our classroom and online training seminars as well as our tools to help train. We work side by side to help create the training process and then to help make sure we elevate your experience every time you get on the phone with us. So, we’re here to help all the time.”

Ben Gergis, Vice President of Integration, DRYmedic 


Maintaining a positive attitude in challenging situations is one of DRYmedic’s trademarks. Positivity not only helps franchise owners and employees cope with adversity but also spreads hope and reassurance to clients.

“When you join the DRYmedic family, you work with experts who are passionate about the success of your business.”

Jacob Brikho, Marketing & Communications Manager, DRYmedic

How Does DRYmedic Culture Drive Better Businesses?

DRYmedic’s culture of hard work, integrity, communication, compassion, professionalism, and positivity directly impacts our franchise owners in several ways:

1. Trust

By consistently demonstrating integrity, compassion, and professionalism, DRYmedic earns the trust of our franchise owners and clients. Franchise owners depend on DRYmedic for the resources and support they need to run their restoration businesses. At the same time, clients know they can rely on DRYmedic to deliver on our promises and handle disasters with care and competence.

2. Employee Satisfaction

DRYmedic’s commitment to employee satisfaction creates a motivated and dedicated workforce. By providing recruiting and retention tools, DRYmedic can help franchise owners attract and retain high-performing employees for their businesses. Happy employees are more likely to go the extra mile to ensure client satisfaction, contributing to the company’s growth and reputation. 

“The team building and company culture [at DRYmedic] has gone a really long way for us and really kept our retention at a very high percentage. Our employees typically stay with us, and a lot of that has to do with the team building and culture.”

Carlos Hesano, Brand President, DRYmedic

3. Strong Reputation

A culture of positivity and hard work fosters a strong reputation in the industry. DRYmedic is known not only for our expertise but also for our exceptional customer service, which attracts new clients and repeat business. Franchise owners can benefit from this reputation as soon as they launch their business. 

“Existing brands can boast a well-established reputation, immediate credibility and consumer trust – all of which can take years to build as a startup brand.”

Carlos Hesano, Brand President, DRYmedic 

4. Adaptability and Innovation

DRYmedic’s culture of open communication and adaptability enables us to stay ahead of industry trends and adopt innovative practices. This ensures we can respond effectively to evolving client needs and challenges faced by franchise owners. 

Leverage DRYmedic’s Company Culture for Your Business

DRYmedic’s commitment to our core values and our dedication to fostering a positive company culture have been instrumental in driving our success. Our focus on hard work, integrity, communication, compassion, professionalism, and positivity not only sets us apart but also serves as a blueprint for how a strong company culture can drive better businesses. 

As a testament to the power of culture, DRYmedic continues to thrive in a competitive market and make a meaningful impact on the lives of our franchise owners and clients. If you want to be part of the DRYmedic family, contact us today to learn more about the DRYmedic franchise opportunity.